Help and support
Last updated: November 2026
Get in touch
Something not working, or an idea for Couch? Email us. Tell us your phone or computer and browser, and what happened, and we'll get back to you.
[email protected]Common questions
How do I invite my person?
Open a room and tap Invite. Send the link over WhatsApp or any messaging app, or read out the 6-character Couch Code. They sign in, knock, and you let them in. On the web, sign-in is with Google. In the app, it's Google or Apple.
Why can't I start a movie from my phone?
Watching together works by sharing a browser tab with its sound, and only desktop browsers can do that: Chrome, Edge, Brave, Opera or Arc on a computer. Your person can watch on any device, including the Couch app. Turn the phone sideways for full screen.
The movie plays, but my person can't hear it
When your browser asks what to share, pick the tab that's playing the movie and keep share tab audio switched on. If you missed it, stop sharing and start again.
The shared movie shows up black
Some streaming services protect their video so it can't be shared, and it shows up black on the other side. That's up to the service, and Couch can't get around it.
My camera or mic isn't working
In the app, open your phone's Settings, find Couch, and allow Camera and Microphone. On the web, allow them in your browser's site settings, then tap the mic or camera in the room. You can still join, watch and play without them.
It says “Both seats are taken”
Every room holds two people, and two people are in this one right now. Try again in a bit, or open a room of your own.
It says “This invite has expired”
A room's link stops letting new people in after 30 days without a visit. Anyone who's been in the room before can still get back in. Ask for a fresh link, or start your own room.
Where are my Moments?
Moments are saved only on the device you took them on: in the app on your phone, or in that browser on the web. They're never uploaded, so we can't restore them if you delete the app or clear your browser data. Save the ones you love to Photos, or download them.
Someone made me uncomfortable
In the room, open More and choose Report or block. Neither tells the other person. Once blocked, they can't join rooms with you, and reports come straight to us.
How do I delete my account?
In the app, open Settings and tap Delete account. On the web, or if you can't sign in, see Delete your account.